Questions and answers
We offer moving and transportation services in the Helsinki, Espoo, Kauniainen and Vantaa areas. If you are located outside these areas, please contact us to check availability.
You can book our moving services via our website, by calling us directly, or by filling out the booking form. We recommend booking in advance to secure your preferred time.
FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
Moving pre-packed items takes about 2 hours with two movers and one large truck. If the move includes packing, it takes 3–4 hours.
Moving pre-packed items takes about 4 hours. If the items need to be packed during the move, it takes 5–6 hours.
The transfer of pre-packed goods takes approximately 6 hours. Packing usually takes 7–8 hours.
The move of pre-packed items takes approximately 8 hours. Including packing, the total move time can be up to 10 hours or more.
The duration of the move is affected by:
• Amount of belongings and size of the apartment
• Availability of elevator and accessible routes
• Packing situation: is everything packed in advance or not?
• Size and range of the moving truck
The move will go faster when:
• All items are pre-packed: Use boxes and label their contents.
• Access routes are unobstructed: Make sure elevators, hallways, and doorways are clear.
• Assistive devices are used effectively: For example, hand trucks and furniture carrying harnesses.
• There is a sufficient number of helpers available: Two movers can manage in small apartments, but three or more may be needed in larger ones.
Yes! If you want to speed up the move, we recommend using three movers, especially for apartments over 60 m².
You can ensure a smooth move by allowing enough time, preparing well, and contacting us in advance if you need additional instructions.
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The price of the move depends on several factors, such as the size of the home, the amount of goods, the distances and, for example, the floors, the availability of an elevator and the distances. These factors affect the number of movers needed, which in turn directly affects the costs. Contact us and request a personal offer!
We do our best to stay on schedule, but sometimes the moving truck may arrive 1-2 hours later if the previous move is not completed as planned. However, don't worry—we will always notify you in advance if there are changes to the schedule. We want to make sure you stay informed throughout the process!
If there is room in the vehicle, you are welcome to travel with the moving team to your new address. Please let us know in advance so that we can arrange it!
Our service "two movers and a light truck" means that there are always two carriers. One of the pallbearers can sometimes be our driver, but if the driver is unable to attend, we always make sure you have two separate pallbearers and a driver. This is how we ensure that the move goes smoothly and efficiently!
We use light trucks with a volume of 21 m³. All our vehicles have a tail lift and a bottle basket structure with a height of more than 2.10m and a length of more than 4.5m, which enables efficient and safe loading of goods. Thanks to these features, you can move all your goods at once in a cost-effective and environmentally friendly way.
Our service always includes a vehicle and a driver. If you have special needs or doubt whether everything can be brought along at once, contact our sales representative. We'll help make sure you get the right vehicle for your needs!
• Lease agreement: If you live in a rented apartment, terminate your lease agreement in time and ensure the notice period and the obligations related to the lease terms, such as final cleaning.
• Electricity contract: If you are selling your old apartment, transfer the electricity contract to the name of the new owner. At the same time, ask for a quote on the electricity contract for your new home to ensure that the electricity will work immediately on the day you move.
• Notifications: Notify the employer of your new address and, if possible, agree on a day off on the day of the move.
• Family: If you have children, find out about the kindergarten and school possibilities in your new area. Make sure your child is registered for the new kindergarten or school in good time.
• Connections: Check whether your new home is part of the antenna or cable network, and if necessary agree on the transfer of the internet connection or the opening of a new connection.
• Mapping of moving needs: Contact our Az Palvelut experts and request a free assessment visit. During the assessment visit, we map out the details of the move, such as the number of necessary moving boxes and carriers. This way we can ensure that the moving day goes according to plan without any surprises. Alternatively, you can request a quote directly, and our experts will help you choose the most suitable service and schedule for you.
• Reducing stuff: Go through your stuff and get rid of unnecessary items. You can donate, recycle or sell, for example, at a flea market. If necessary, you can use Az Palveluit's recycling service for environmentally friendly disposal of goods.
• Moving boxes: Order durable and high-quality moving boxes from us. We use neat and sturdy boxes that effectively protect your belongings during the move.
• Scheduling: Plan your moving day carefully. Let us know any special requests or schedules so we can ensure a smooth moving process.
• Water and waste management: If you move to a single-family house, remember to make a contract for water and waste management in time. If your home has oil heating, make sure there is enough oil before moving day.
• Internet connection: Report your new address to your internet service provider to ensure that the internet connection works in your new home on the day you move.
• Insurances: Update the information about your new home to your insurance company and make sure that your home insurance also covers the move. If the insurance does not cover the move, you can obtain additional insurance through Az Palveluiden, which protects your belongings during the move.
• Notice of move: Make an official notice of move conveniently online at www.posti.fi/changeaddress. According to the law, the moving notification must be submitted no later than a week after the move, but you can also do it in advance, at the earliest one month before the moving date. With the move notification, your address is automatically updated in many official systems, such as Kela, the Tax Administration and the Population Register Center. At the same time, many banks, insurance companies, newspaper houses and other organizations receive information about your change of address.
• Cleaning the old home: Start a thorough cleaning of the old apartment in time to make moving day go smoother. Starting cleaning on time reduces stress and ensures that you leave the apartment in good condition for the next resident.
• Notifications: Tell your old home's maintenance company or property manager about your move in time.
• New home cleaning: Clean your new home before moving. This is also a good opportunity to wash the windows so that your new home is immediately cozy. If you need help with cleaning, Az Palvelut offers professional cleaning services.
• Protect surfaces: Protect floors, corners and walls from possible damage. For example, use bubble wrap, floor protection paper and corner protectors.
• Moving day plan: Make a plan for the order of furniture in the new home or ask someone to guide the moving team so that the boxes and furniture are placed in the right places.
• Check the new home: Check the condition of your new home thoroughly and report any problems to the property manager or landlord. Don't forget to check the warehouses and basements as well.
• Prepare for moving day: Bring tools, toilet paper, and snacks to your new home.
• Packaging:
• Pack everything you won't need on moving day.
• Use bubble wrap or cardboard to protect whiteboards, mirrors and other fragile items.
• Protect dishes and decorative items with protective paper.
• Wrap ceiling lights and other similar items in plastic or cardboard and put them in a box.
• Protect sensitive furniture such as sofas, mattresses and armchairs with protective bags.
• Pack pillows, blankets and clothes in large plastic bags and seal them with tape.
• Label all boxes and furniture clearly. This speeds up moving them to the right rooms.
• Clearly mark items that are not intended to be moved to a new home (for example, "NOT MOVING").
• Empty drawers and cupboards. Tape or lock the doors.
• Protect flowers and plants with cloth or plastic bags.
• Protect clothes on hangers with plastic bags.
• Disconnect the washing machine and other similar appliances and secure the wires securely to the frame with tape.
• Personal items: Pack hygiene items, keys, clothes, children's toys and other important items in a separate bag so that they can be easily found after the move.
• Parking: Reserve a parking spot for the moving vehicle the day before or ask the maintenance company for help. If you need help reserving parking, Az Palvelut can take care of it for you.
• Parking space: Make sure that enough space is reserved for moving transport near the front door of your old home. This makes moving much faster and easier.
• A plan for the new home: Place the floor plan of your new home in a visible place or ask someone to guide the moving team so that the boxes and furniture are taken to the right places. This speeds up the unpacking and arrangement of goods.
• Old home cleaning: Clean your old home after all the stuff has been moved out. If you want to make your moving day easier, you can order moving cleaning from us, which also entitles you to a household deduction.
• Operating instructions: If you have appliances left in your old home, such as a stove or refrigerator, it is polite to leave the operating instructions for the next resident.
• Handing over the keys: Give the keys to the property manager or the owner of the new apartment in accordance with the agreement.
Enjoy your new home!
After the move, it's time to relax and start making your new home look just like you. If you still need help with the arrangements, contact us - we are here to help you even after the move.
Welcome to a new beginning with Az Palveluin!